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There are several ways you can contact us. You can phone our helpline on: 03000 110 110 or ring through to one of our local offices listed on this page. You can contact us via email at: or if you prefer to chat to us anonymously you can use our live chat facility.

Live web chat

We operate our web chat facility Monday to Friday between 4pm and 6pm via this website. Visit the website during these times and you will see a Live Chat Box appear at the bottom of the screen. By typing your question into this box you will be able to chat directly with one of our workers.

If you are Deaf or have a hearing impairment and want to talk with a worker out of these hours, please email to book a web chat appointment with one of our workers.

Make a referral

To make a referral to IDAS, please click here.

Comments and complaints

To download a copy of our comments & complaints procedure, please click here.

North Yorkshire Police and Crime Commissioner, North Yorkshire County Council, City of York Council, Barnsley Metropolitan Borough Council, Sheffield City Council, BBC Children in Need, Leading Light Accreditation by Safe Lives
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